Payment Policy

Last updated: July 2026

Balance model

captcha-solver works on a prepaid balance. There are no subscriptions or monthly fees. You top up your balance and spend it as you go. Unused balance never expires.

Charges

A charge is applied immediately when a captcha is submitted to the service. If the captcha is not successfully solved, the amount is returned to your balance within 24 hours. A captcha counts as successfully solved when the response contains a solution token that you apply on the target page. The price per solve is shown on the pricing page and may vary by captcha type.

Your responsibility

You are responsible for submitting valid and correctly formatted captcha data. Intentionally sending unsolvable captchas in order to disrupt the service may result in temporary restrictions on your account.

Refunds

Unused balance is refunded upon request to technical support. If you believe a charge was incorrect, contact support within 14 days with your request ID.

Having trouble?

If you are unable to solve captchas successfully or cannot determine the correct parameters, contact our technical support and we will help you configure the integration.

Payment methods

At the moment, balance top-ups are processed manually via technical support. We are currently integrating cryptocurrency payments, and bank card payments will follow. To top up your balance, contact technical support: we respond quickly, help with the payment, and credit your funds.

Cryptocurrency top-up rules

Cryptocurrency top-ups are processed through a payment provider. The following rules apply:

  • Each top-up generates an invoice with the exact amount, cryptocurrency, and network. Send your transfer strictly according to the invoice details.
  • A payment is considered complete after the required number of network confirmations; the funds are then credited to your balance in the service's settlement currency (US dollars).
  • If you underpay or overpay, the credit may not be processed automatically: contact support with the transaction hash and we will resolve the payment manually.
  • Blockchain network fees are paid by the sender; they are not part of the credited amount and are not refundable.
  • Transfers sent to a wrong address or over a network not specified in the invoice are outside our control: we cannot recover or credit them.

KYC/AML checks

We may request additional information about a payment or the payer, and may suspend crediting or refunding funds if we detect suspicious activity, sanctions-related risks, or other factors covered by applicable anti-money-laundering (AML) rules. An approved refund of a cryptocurrency top-up is sent to the original sender address, minus network fees.

Test top-ups

The service offers test balance top-ups. A test top-up is free: you receive a trial amount on your balance and can try solving captchas without depositing your own funds. Test top-ups are processed manually via technical support, and each request is reviewed individually. Balance received through a test top-up can only be used within the service: it is not eligible for refunds, since it is not funds you actually deposited. To get test funds, contact technical support.

Service operator

The recipient of payments and your contracting party is Individual Entrepreneur Dzmitry Dubouski, an individual entrepreneur registered in Georgia, identification number 345714104. Payment questions: technical support.